ROUTINE MAINTENANCE

Play How Much Will It Cost (PDF AT BOTTOM). This activity not only is an opening activity to get your Explorers engaged but also is intended as a lead-in to the main event.

The format of this activity is like that of a basic quiz game, with questions and answers. You may choose to have your Explorers play individually or create small teams.

Explain that you will read a question and then ask each player or team to write down their answer. They will have 30 seconds to respond. The player or team that comes the closest to the correct answer will receive a point. The player or team with the most points at the end of the game is the winner. Some, if not all of the answers, will evoke disagreement so be prepared to defend or resolve differences in answers. You may decide to award points to more than one player or team. (Note: The answers are based upon research conducted by AutoMD.com in January 2014.)

Begin the main event by asking the following questions:

• Were you surprised by the correct answers in the opening activity?
• Why do you think the average vehicle owner neglects regular vehicle maintenance?
• Why would it be important to share this kind of information with your customers?

Try to guide the discussion toward the conclusion that regular maintenance not only is good for a steady business stream but also saves customers money in the long run, which will help build a good relationship that results in satisfied and loyal customers.

It is important that your Explorers have the opportunity to get their hands dirty and actually experience one or more of the maintenance jobs that were referenced in the opening game or which you feel are common in your shop.

Depending upon the size of your post, adult supervision, and the available tools and space in your shop, consider setting up a round-robin event where each Explorer can participate in one or more of the following:

• Change the engine oil and filter
• Replace windshield wiper blades
• Check and replace a hose or belt
• Rotate tires and check pressure
• Replace a spark plug
• Check and top off fluids
• Replace a fuel filter
• Replace air, cabin, or other filters
• Replace brake pads
• Clean battery terminals and/or replace a battery
• Other maintenance task

As each job is undertaken, explain the associated safety precautions, proper tool selection, and how this particular job contributes to the longevity and trouble-free operation of a vehicle. Discuss the consequences of neglecting regular attention to this part or system.